HartOMat/backend/app/services/chat_service.py

"""Chat service — Azure OpenAI with function calling for tenant AI agent.

Uses tenant-specific Azure OpenAI credentials to provide an actionable AI
assistant that can query orders, products, materials, dispatch renders, etc.
All operations are scoped to the user's tenant_id.
"""
import json
import logging
import uuid
from datetime import datetime

from sqlalchemy import text
from sqlalchemy.ext.asyncio import AsyncSession

from app.config import settings

logger = logging.getLogger(__name__)

# ── System prompt ────────────────────────────────────────────────────────────

SYSTEM_PROMPT = """You are the Schaeffler Automat AI assistant. You help users manage their automated render pipeline for Schaeffler product images.

You can:
- List and search orders and products
- Create new render orders
- Dispatch and check render status
- Set material overrides
- Set render overrides (format, resolution)
- Check material mapping status
- Query the database for statistics

Always be concise and helpful. Execute actions immediately without asking for confirmation — the user expects you to act, not ask. If creating an order, also submit and dispatch it automatically. Combine multiple steps into one action when possible. Respond in the same language the user writes in."""

# ── Tool definitions (OpenAI function-calling schema) ────────────────────────

TOOLS = [
    {
        "type": "function",
        "function": {
            "name": "list_orders",
            "description": "List recent orders with render progress. Returns order number, status, line count, and render progress.",
            "parameters": {
                "type": "object",
                "properties": {
                    "status": {
                        "type": "string",
                        "description": "Filter by status: draft, submitted, processing, completed, rejected. Empty for all.",
                        "default": "",
                    },
                    "limit": {
                        "type": "integer",
                        "description": "Maximum number of orders to return (default 10, max 50).",
                        "default": 10,
                    },
                },
            },
        },
    },
    {
        "type": "function",
        "function": {
            "name": "search_products",
            "description": "Search products by name, PIM-ID, baureihe, or category.",
            "parameters": {
                "type": "object",
                "properties": {
                    "query": {
                        "type": "string",
                        "description": "Search text (matches name, PIM-ID, baureihe).",
                        "default": "",
                    },
                    "category": {
                        "type": "string",
                        "description": "Filter by category key.",
                        "default": "",
                    },
                    "limit": {
                        "type": "integer",
                        "description": "Max results (default 20, max 50).",
                        "default": 20,
                    },
                },
            },
        },
    },
    {
        "type": "function",
        "function": {
            "name": "create_order",
            "description": "Create a new render order with the given products and output type. Confirm with the user before executing.",
            "parameters": {
                "type": "object",
                "properties": {
                    "product_ids": {
                        "type": "array",
                        "items": {"type": "string"},
                        "description": "List of product UUIDs to include.",
                    },
                    "output_type_name": {
                        "type": "string",
                        "description": "Name of the output type (e.g. 'Still Render', 'Turntable').",
                    },
                    "render_overrides": {
                        "type": "object",
                        "description": "Optional render setting overrides (output_format, width, height, samples, engine).",
                    },
                    "material_override": {
                        "type": "string",
                        "description": "Optional SCHAEFFLER library material name to apply to all lines.",
                        "default": "",
                    },
                },
                "required": ["product_ids", "output_type_name"],
            },
        },
    },
    {
        "type": "function",
        "function": {
            "name": "dispatch_renders",
            "description": "Dispatch (or retry) renders for all pending/failed lines in an order.",
            "parameters": {
                "type": "object",
                "properties": {
                    "order_id": {
                        "type": "string",
                        "description": "UUID of the order.",
                    },
                },
                "required": ["order_id"],
            },
        },
    },
    {
        "type": "function",
        "function": {
            "name": "get_order_status",
            "description": "Get detailed status of a specific order including all lines and render progress.",
            "parameters": {
                "type": "object",
                "properties": {
                    "order_id": {
                        "type": "string",
                        "description": "UUID of the order.",
                    },
                },
                "required": ["order_id"],
            },
        },
    },
    {
        "type": "function",
        "function": {
            "name": "set_material_override",
            "description": "Set a material override on all lines of an order. All parts will be rendered with this single material.",
            "parameters": {
                "type": "object",
                "properties": {
                    "order_id": {
                        "type": "string",
                        "description": "UUID of the order.",
                    },
                    "material_name": {
                        "type": "string",
                        "description": "SCHAEFFLER library material name, or empty string to clear.",
                    },
                },
                "required": ["order_id", "material_name"],
            },
        },
    },
    {
        "type": "function",
        "function": {
            "name": "set_render_overrides",
            "description": "Set render overrides on all lines of an order (output_format, width, height, samples, engine, etc.).",
            "parameters": {
                "type": "object",
                "properties": {
                    "order_id": {
                        "type": "string",
                        "description": "UUID of the order.",
                    },
                    "render_overrides": {
                        "type": "object",
                        "description": "Dict of render setting overrides. Pass null/empty to clear.",
                    },
                },
                "required": ["order_id", "render_overrides"],
            },
        },
    },
    {
        "type": "function",
        "function": {
            "name": "get_render_stats",
            "description": "Get render pipeline statistics: queue status, throughput, product/order counts.",
            "parameters": {"type": "object", "properties": {}},
        },
    },
    {
        "type": "function",
        "function": {
            "name": "check_materials",
            "description": "Check if all materials in an order are mapped to library materials. Returns unmapped materials.",
            "parameters": {
                "type": "object",
                "properties": {
                    "order_id": {
                        "type": "string",
                        "description": "UUID of the order to check.",
                    },
                },
                "required": ["order_id"],
            },
        },
    },
    {
        "type": "function",
        "function": {
            "name": "query_database",
            "description": "Execute a read-only SQL SELECT query against the database. Key tables/columns: products(id, name, pim_id, category_key, cad_file_id, is_active, tenant_id, cad_metadata JSONB), orders(id, order_number, status, tenant_id), order_lines(id, order_id, product_id, render_status, material_override, render_overrides), cad_files(id, mesh_attributes->'dimensions_mm' with {x,y,z} in mm, parsed_objects, processing_status). products.cad_metadata JSONB contains: part_count, unique_part_count, instance_count, assembly_depth, total_volume_cm3, total_surface_area_cm2, total_triangle_count, complexity_score, largest_part (name + volume_cm3). To get product dimensions: JOIN cad_files cf ON cf.id = p.cad_file_id and use cf.mesh_attributes->'dimensions_mm'. Use :tenant_id parameter for tenant filtering. Category is 'category_key' not 'category'.",
            "parameters": {
                "type": "object",
                "properties": {
                    "sql": {
                        "type": "string",
                        "description": "A SELECT SQL query to execute.",
                    },
                },
                "required": ["sql"],
            },
        },
    },
]


# ── Azure OpenAI client helper ───────────────────────────────────────────────

def _resolve_credentials(tenant_config: dict | None) -> dict:
    """Resolve Azure OpenAI credentials from tenant config or global settings."""
    if tenant_config and tenant_config.get("ai_enabled"):
        return {
            "api_key": tenant_config.get("ai_api_key") or settings.azure_openai_api_key,
            "endpoint": tenant_config.get("ai_endpoint") or settings.azure_openai_endpoint,
            "deployment": tenant_config.get("ai_deployment") or settings.azure_openai_deployment,
            "api_version": tenant_config.get("ai_api_version") or settings.azure_openai_api_version,
            "max_tokens": int(tenant_config.get("ai_max_tokens", 1000)),
            "temperature": float(tenant_config.get("ai_temperature", 0.3)),
        }
    return {
        "api_key": settings.azure_openai_api_key,
        "endpoint": settings.azure_openai_endpoint,
        "deployment": settings.azure_openai_deployment,
        "api_version": settings.azure_openai_api_version,
        "max_tokens": 1000,
        "temperature": 0.3,
    }


# ── Tool execution (async, tenant-scoped) ────────────────────────────────────

async def _execute_tool(
    name: str,
    arguments: dict,
    tenant_id: str,
    user_id: str,
    db: AsyncSession,
) -> str:
    """Execute a tool call and return the result as a JSON string."""
    try:
        if name == "list_orders":
            return await _tool_list_orders(db, tenant_id, **arguments)
        elif name == "search_products":
            return await _tool_search_products(db, tenant_id, **arguments)
        elif name == "create_order":
            return await _tool_create_order(db, tenant_id, user_id, **arguments)
        elif name == "dispatch_renders":
            return await _tool_dispatch_renders(db, tenant_id, user_id, **arguments)
        elif name == "get_order_status":
            return await _tool_get_order_status(db, tenant_id, **arguments)
        elif name == "set_material_override":
            return await _tool_set_material_override(db, tenant_id, user_id, **arguments)
        elif name == "set_render_overrides":
            return await _tool_set_render_overrides(db, tenant_id, user_id, **arguments)
        elif name == "get_render_stats":
            return await _tool_get_render_stats(db, tenant_id)
        elif name == "check_materials":
            return await _tool_check_materials(db, tenant_id, user_id, **arguments)
        elif name == "query_database":
            return await _tool_query_database(db, tenant_id, **arguments)
        else:
            return json.dumps({"error": f"Unknown tool: {name}"})
    except Exception as exc:
        logger.warning("Tool execution failed: %s(%s): %s", name, arguments, exc)
        # Rollback the DB session so subsequent operations still work
        try:
            await db.rollback()
        except Exception:
            pass
        return json.dumps({"error": str(exc)[:500]})


async def _tool_list_orders(db: AsyncSession, tenant_id: str, status: str = "", limit: int = 10) -> str:
    limit = min(max(limit, 1), 50)
    sql = """
        SELECT o.id, o.order_number, o.status, o.created_at,
               COUNT(ol.id) AS line_count,
               COUNT(ol.id) FILTER (WHERE ol.render_status = 'completed') AS completed_lines,
               COUNT(ol.id) FILTER (WHERE ol.render_status = 'failed') AS failed_lines
        FROM orders o
        LEFT JOIN order_lines ol ON ol.order_id = o.id
        WHERE o.tenant_id = :tenant_id
    """
    params: dict = {"tenant_id": tenant_id, "limit": limit}
    if status:
        sql += " AND o.status = :status"
        params["status"] = status
    sql += " GROUP BY o.id ORDER BY o.created_at DESC LIMIT :limit"
    result = await db.execute(text(sql), params)
    rows = result.mappings().all()
    return json.dumps([dict(r) for r in rows], indent=2, default=str)


async def _tool_search_products(db: AsyncSession, tenant_id: str, query: str = "", category: str = "", limit: int = 20) -> str:
    limit = min(max(limit, 1), 50)
    sql = """
        SELECT p.id, p.name, p.pim_id, p.category_key, p.baureihe,
               p.cad_file_id IS NOT NULL AS has_step,
               cf.processing_status,
               cf.mesh_attributes->'dimensions_mm'->>'x' AS dim_x_mm,
               cf.mesh_attributes->'dimensions_mm'->>'y' AS dim_y_mm,
               cf.mesh_attributes->'dimensions_mm'->>'z' AS dim_z_mm,
               p.cad_metadata->>'part_count' AS part_count,
               p.cad_metadata->>'total_volume_cm3' AS volume_cm3,
               p.cad_metadata->>'complexity_score' AS complexity,
               p.cad_metadata->'largest_part'->>'name' AS largest_part_name,
               p.cad_metadata->'largest_part'->>'volume_cm3' AS largest_part_volume
        FROM products p
        LEFT JOIN cad_files cf ON cf.id = p.cad_file_id
        WHERE p.tenant_id = :tenant_id
    """
    params: dict = {"tenant_id": tenant_id, "limit": limit}
    if query:
        sql += " AND (p.name ILIKE :q OR p.pim_id ILIKE :q OR p.baureihe ILIKE :q)"
        params["q"] = f"%{query}%"
    if category:
        sql += " AND p.category_key = :category"
        params["category"] = category
    sql += " ORDER BY p.name LIMIT :limit"
    result = await db.execute(text(sql), params)
    rows = result.mappings().all()
    return json.dumps([dict(r) for r in rows], indent=2, default=str)


async def _tool_create_order(
    db: AsyncSession,
    tenant_id: str,
    user_id: str,
    product_ids: list[str] | None = None,
    output_type_name: str = "",
    render_overrides: dict | None = None,
    material_override: str = "",
) -> str:
    """Create an order via internal httpx call to the backend API."""
    import httpx

    if not product_ids:
        return json.dumps({"error": "product_ids is required"})

    # Resolve output type ID from name
    ot_id = None
    if output_type_name:
        ot_result = await db.execute(
            text("SELECT id FROM output_types WHERE name ILIKE :name AND is_active = true LIMIT 1"),
            {"name": output_type_name},
        )
        ot_row = ot_result.mappings().first()
        if ot_row:
            ot_id = str(ot_row["id"])
        else:
            return json.dumps({"error": f"No active output type found matching '{output_type_name}'"})

    lines = []
    for pid in product_ids:
        line: dict = {"product_id": pid}
        if ot_id:
            line["output_type_id"] = ot_id
        if render_overrides:
            line["render_overrides"] = render_overrides
        if material_override:
            line["material_override"] = material_override
        lines.append(line)

    # Call backend API internally using a service token
    from app.utils.auth import create_access_token
    token = create_access_token(user_id, "global_admin", tenant_id)

    try:
        async with httpx.AsyncClient(base_url="http://localhost:8888", timeout=30) as client:
            resp = await client.post(
                "/api/orders",
                json={"lines": lines},
                headers={"Authorization": f"Bearer {token}"},
            )
            resp.raise_for_status()
            data = resp.json()
            order_id = data["id"]
            order_number = data["order_number"]
            result_info = {
                "order_id": order_id,
                "order_number": order_number,
                "status": data["status"],
                "line_count": data.get("line_count", len(lines)),
            }

            # Auto-submit the order
            try:
                submit_resp = await client.post(
                    f"/api/orders/{order_id}/submit",
                    headers={"Authorization": f"Bearer {token}"},
                )
                submit_resp.raise_for_status()
                result_info["status"] = "submitted"

                # Auto-dispatch renders
                try:
                    dispatch_resp = await client.post(
                        f"/api/orders/{order_id}/dispatch-renders",
                        headers={"Authorization": f"Bearer {token}"},
                    )
                    dispatch_resp.raise_for_status()
                    dispatch_data = dispatch_resp.json()
                    result_info["status"] = "processing"
                    result_info["dispatched"] = dispatch_data.get("dispatched", 0)
                except Exception:
                    result_info["dispatch_note"] = "Order submitted but dispatch failed — dispatch manually"
            except Exception:
                result_info["submit_note"] = "Order created but submit failed — submit manually"

            return json.dumps(result_info, indent=2)
    except Exception as exc:
        return json.dumps({"error": f"Failed to create order: {exc}"})


async def _tool_dispatch_renders(db: AsyncSession, tenant_id: str, user_id: str = "", order_id: str = "") -> str:
    """Dispatch renders via internal httpx call."""
    import httpx
    from app.utils.auth import create_access_token

    # Verify order belongs to tenant
    check = await db.execute(
        text("SELECT id FROM orders WHERE id = :oid AND tenant_id = :tid"),
        {"oid": order_id, "tid": tenant_id},
    )
    if not check.first():
        return json.dumps({"error": "Order not found or not in your tenant"})

    token = create_access_token(user_id, "global_admin", tenant_id)
    try:
        async with httpx.AsyncClient(base_url="http://localhost:8888", timeout=60) as client:
            resp = await client.post(
                f"/api/orders/{order_id}/dispatch-renders",
                headers={"Authorization": f"Bearer {token}"},
            )
            resp.raise_for_status()
            return json.dumps(resp.json(), indent=2, default=str)
    except Exception as exc:
        return json.dumps({"error": f"Failed to dispatch renders: {exc}"})


async def _tool_get_order_status(db: AsyncSession, tenant_id: str, order_id: str = "") -> str:
    sql = """
        SELECT o.id, o.order_number, o.status, o.created_at,
               json_agg(json_build_object(
                   'line_id', ol.id,
                   'product_name', p.name,
                   'render_status', ol.render_status,
                   'output_type', ot.name,
                   'material_override', ol.material_override
               )) AS lines
        FROM orders o
        LEFT JOIN order_lines ol ON ol.order_id = o.id
        LEFT JOIN products p ON p.id = ol.product_id
        LEFT JOIN output_types ot ON ot.id = ol.output_type_id
        WHERE o.id = :oid AND o.tenant_id = :tid
        GROUP BY o.id
    """
    result = await db.execute(text(sql), {"oid": order_id, "tid": tenant_id})
    row = result.mappings().first()
    if not row:
        return json.dumps({"error": "Order not found or not in your tenant"})
    return json.dumps(dict(row), indent=2, default=str)


async def _tool_set_material_override(db: AsyncSession, tenant_id: str, user_id: str = "", order_id: str = "", material_name: str = "") -> str:
    """Set material override via internal httpx call."""
    import httpx
    from app.utils.auth import create_access_token

    check = await db.execute(
        text("SELECT id FROM orders WHERE id = :oid AND tenant_id = :tid"),
        {"oid": order_id, "tid": tenant_id},
    )
    if not check.first():
        return json.dumps({"error": "Order not found or not in your tenant"})

    token = create_access_token(user_id, "global_admin", tenant_id)
    try:
        async with httpx.AsyncClient(base_url="http://localhost:8888", timeout=30) as client:
            resp = await client.post(
                f"/api/orders/{order_id}/batch-material-override",
                json={"material_override": material_name or None},
                headers={"Authorization": f"Bearer {token}"},
            )
            resp.raise_for_status()
            return json.dumps(resp.json(), indent=2, default=str)
    except Exception as exc:
        return json.dumps({"error": f"Failed to set material override: {exc}"})


async def _tool_set_render_overrides(db: AsyncSession, tenant_id: str, user_id: str = "", order_id: str = "", render_overrides: dict | None = None) -> str:
    """Set render overrides via internal httpx call."""
    import httpx
    from app.utils.auth import create_access_token

    check = await db.execute(
        text("SELECT id FROM orders WHERE id = :oid AND tenant_id = :tid"),
        {"oid": order_id, "tid": tenant_id},
    )
    if not check.first():
        return json.dumps({"error": "Order not found or not in your tenant"})

    token = create_access_token(user_id, "global_admin", tenant_id)
    try:
        async with httpx.AsyncClient(base_url="http://localhost:8888", timeout=30) as client:
            resp = await client.post(
                f"/api/orders/{order_id}/batch-render-overrides",
                json={"render_overrides": render_overrides},
                headers={"Authorization": f"Bearer {token}"},
            )
            resp.raise_for_status()
            return json.dumps(resp.json(), indent=2, default=str)
    except Exception as exc:
        return json.dumps({"error": f"Failed to set render overrides: {exc}"})


async def _tool_get_render_stats(db: AsyncSession, tenant_id: str) -> str:
    sql = """
        SELECT
            (SELECT count(*) FROM orders WHERE tenant_id = :tid) AS total_orders,
            (SELECT count(*) FROM products WHERE tenant_id = :tid) AS total_products,
            (SELECT count(*) FROM order_lines ol
             JOIN orders o ON o.id = ol.order_id
             WHERE o.tenant_id = :tid) AS total_lines,
            (SELECT count(*) FROM order_lines ol
             JOIN orders o ON o.id = ol.order_id
             WHERE o.tenant_id = :tid AND ol.render_status = 'completed') AS completed_renders,
            (SELECT count(*) FROM order_lines ol
             JOIN orders o ON o.id = ol.order_id
             WHERE o.tenant_id = :tid AND ol.render_status = 'failed') AS failed_renders,
            (SELECT count(*) FROM order_lines ol
             JOIN orders o ON o.id = ol.order_id
             WHERE o.tenant_id = :tid AND ol.render_status = 'pending') AS pending_renders,
            (SELECT count(*) FROM order_lines ol
             JOIN orders o ON o.id = ol.order_id
             WHERE o.tenant_id = :tid AND ol.render_status = 'processing') AS active_renders
    """
    result = await db.execute(text(sql), {"tid": tenant_id})
    row = result.mappings().first()
    return json.dumps(dict(row) if row else {}, indent=2, default=str)


async def _tool_check_materials(db: AsyncSession, tenant_id: str, user_id: str = "", order_id: str = "") -> str:
    """Check unmapped materials for an order — uses internal API call."""
    import httpx
    from app.utils.auth import create_access_token

    check = await db.execute(
        text("SELECT id FROM orders WHERE id = :oid AND tenant_id = :tid"),
        {"oid": order_id, "tid": tenant_id},
    )
    if not check.first():
        return json.dumps({"error": "Order not found or not in your tenant"})

    token = create_access_token(user_id, "global_admin", tenant_id)
    try:
        async with httpx.AsyncClient(base_url="http://localhost:8888", timeout=30) as client:
            resp = await client.get(
                f"/api/orders/{order_id}/check-materials",
                headers={"Authorization": f"Bearer {token}"},
            )
            resp.raise_for_status()
            return json.dumps(resp.json(), indent=2, default=str)
    except Exception as exc:
        return json.dumps({"error": f"Failed to check materials: {exc}"})


async def _tool_query_database(db: AsyncSession, tenant_id: str, sql: str = "") -> str:
    """Execute a read-only SQL query, tenant-scoped."""
    sql_upper = sql.strip().upper()
    if not sql_upper.startswith("SELECT") and not sql_upper.startswith("WITH"):
        return json.dumps({"error": "Only SELECT/WITH queries are allowed (read-only)."})

    for kw in ("INSERT", "UPDATE", "DELETE", "DROP", "ALTER", "TRUNCATE", "CREATE"):
        check = sql_upper.split("--")[0].split("/*")[0]
        if f" {kw} " in f" {check} ":
            return json.dumps({"error": f"{kw} statements are not allowed (read-only)."})

    # Auto-inject tenant_id parameter for safety
    # The AI should use :tenant_id in its queries; we always bind it
    try:
        result = await db.execute(text(sql), {"tenant_id": tenant_id})
        rows = result.mappings().all()
        if not rows:
            return "Query returned 0 rows."
        return json.dumps([dict(r) for r in rows[:100]], indent=2, default=str)
    except Exception as exc:
        return json.dumps({"error": f"Query error: {exc}"})


# ── Message persistence ──────────────────────────────────────────────────────

async def _save_message(
    db: AsyncSession,
    tenant_id: str,
    user_id: str,
    session_id: str,
    role: str,
    content: str,
    context_type: str | None = None,
    context_id: str | None = None,
    token_count: int | None = None,
) -> dict:
    """Persist a chat message and return it as a dict."""
    msg_id = uuid.uuid4()
    now = datetime.utcnow()
    await db.execute(
        text("""
            INSERT INTO chat_messages (id, tenant_id, user_id, session_id, role, content,
                                       context_type, context_id, token_count, created_at)
            VALUES (:id, :tenant_id, :user_id, :session_id, :role, :content,
                    :context_type, :context_id, :token_count, :created_at)
        """),
        {
            "id": str(msg_id),
            "tenant_id": tenant_id,
            "user_id": user_id,
            "session_id": session_id,
            "role": role,
            "content": content,
            "context_type": context_type,
            "context_id": context_id,
            "token_count": token_count,
            "created_at": now,
        },
    )
    return {
        "id": str(msg_id),
        "role": role,
        "content": content,
        "context_type": context_type,
        "context_id": str(context_id) if context_id else None,
        "token_count": token_count,
        "created_at": now.isoformat(),
    }


async def _load_session_messages(db: AsyncSession, session_id: str, tenant_id: str) -> list[dict]:
    """Load conversation history for a session (for context window)."""
    result = await db.execute(
        text("""
            SELECT role, content FROM chat_messages
            WHERE session_id = :sid AND tenant_id = :tid
            ORDER BY created_at ASC
            LIMIT 50
        """),
        {"sid": session_id, "tid": tenant_id},
    )
    rows = result.mappings().all()
    return [{"role": r["role"], "content": r["content"]} for r in rows]


# ── Main chat function ───────────────────────────────────────────────────────

async def chat_with_agent(
    message: str,
    session_id: str,
    tenant_id: str,
    user_id: str,
    db: AsyncSession,
    tenant_config: dict | None = None,
    context_type: str | None = None,
    context_id: str | None = None,
) -> dict:
    """Process a user message through the Azure OpenAI agent with function calling.

    Returns {"session_id": str, "user_message": dict, "assistant_message": dict}.
    """
    # Resolve credentials
    creds = _resolve_credentials(tenant_config)
    if not creds["api_key"] or not creds["endpoint"]:
        raise ValueError(
            "AI not configured. Ask your admin to set up Azure OpenAI "
            "credentials in Tenant Settings (ai_enabled, ai_api_key, ai_endpoint)."
        )

    from openai import AzureOpenAI

    client = AzureOpenAI(
        api_key=creds["api_key"],
        azure_endpoint=creds["endpoint"],
        api_version=creds["api_version"],
    )

    # Build message history
    history = await _load_session_messages(db, session_id, tenant_id)

    # Build context-aware system prompt
    system_content = SYSTEM_PROMPT

    # Load entity details for the current page context
    if context_type == "order" and context_id:
        try:
            ctx_result = await db.execute(
                text("""
                    SELECT o.order_number, o.status, o.notes, o.created_at,
                           COUNT(ol.id) AS line_count,
                           COUNT(ol.id) FILTER (WHERE ol.render_status = 'completed') AS completed,
                           COUNT(ol.id) FILTER (WHERE ol.render_status = 'processing') AS processing,
                           COUNT(ol.id) FILTER (WHERE ol.render_status = 'failed') AS failed,
                           COUNT(ol.id) FILTER (WHERE ol.render_status = 'pending') AS pending
                    FROM orders o
                    LEFT JOIN order_lines ol ON ol.order_id = o.id
                    WHERE o.id = :ctx_id AND o.tenant_id = :tid
                    GROUP BY o.id
                """),
                {"ctx_id": context_id, "tid": tenant_id},
            )
            row = ctx_result.mappings().first()
            if row:
                system_content += (
                    f"\n\nThe user is currently viewing order {row['order_number']} "
                    f"(ID: {context_id}, status: {row['status']}, "
                    f"{row['line_count']} lines: {row['completed']} completed, "
                    f"{row['processing']} processing, {row['failed']} failed, "
                    f"{row['pending']} pending). "
                    f"When the user says 'this order' or 'current order', they mean {row['order_number']} ({context_id})."
                )
        except Exception:
            system_content += f"\n\nThe user is viewing order {context_id}."
    elif context_type == "product" and context_id:
        try:
            ctx_result = await db.execute(
                text("""
                    SELECT p.name, p.pim_id, p.category_key, p.baureihe,
                           CASE WHEN p.cad_file_id IS NOT NULL THEN true ELSE false END AS has_step
                    FROM products p
                    WHERE p.id = :ctx_id AND p.tenant_id = :tid
                """),
                {"ctx_id": context_id, "tid": tenant_id},
            )
            row = ctx_result.mappings().first()
            if row:
                system_content += (
                    f"\n\nThe user is currently viewing product '{row['name']}' "
                    f"(ID: {context_id}, PIM-ID: {row['pim_id']}, "
                    f"category: {row['category_key']}, "
                    f"has STEP: {row['has_step']}). "
                    f"When the user says 'this product' or 'current product', they mean '{row['name']}' ({context_id})."
                )
        except Exception:
            system_content += f"\n\nThe user is viewing product {context_id}."

    system_content += f"\n\nThe user's tenant_id is '{tenant_id}'. Always filter queries by this tenant_id."

    messages: list[dict] = [{"role": "system", "content": system_content}]
    messages.extend(history)
    messages.append({"role": "user", "content": message})

    # Save user message
    user_msg = await _save_message(
        db, tenant_id, user_id, session_id, "user", message,
        context_type=context_type, context_id=context_id,
    )

    # OpenAI function-calling loop
    max_iterations = 10
    iteration = 0
    total_tokens = 0

    response = client.chat.completions.create(
        model=creds["deployment"],
        messages=messages,
        tools=TOOLS,
        tool_choice="auto",
        max_completion_tokens=creds["max_tokens"],
        temperature=creds["temperature"],
    )
    if response.usage:
        total_tokens += response.usage.total_tokens

    while response.choices[0].message.tool_calls and iteration < max_iterations:
        iteration += 1
        assistant_msg = response.choices[0].message

        # Append assistant message with tool calls to context
        messages.append({
            "role": "assistant",
            "content": assistant_msg.content or "",
            "tool_calls": [
                {
                    "id": tc.id,
                    "type": "function",
                    "function": {"name": tc.function.name, "arguments": tc.function.arguments},
                }
                for tc in assistant_msg.tool_calls
            ],
        })

        # Execute each tool call
        for tool_call in assistant_msg.tool_calls:
            fn_name = tool_call.function.name
            fn_args = json.loads(tool_call.function.arguments)
            logger.info("Chat tool call: %s(%s) [tenant=%s]", fn_name, fn_args, tenant_id)

            tool_result = await _execute_tool(fn_name, fn_args, tenant_id, user_id, db)
            messages.append({
                "role": "tool",
                "tool_call_id": tool_call.id,
                "content": tool_result,
            })

        # Next LLM call with tool results
        response = client.chat.completions.create(
            model=creds["deployment"],
            messages=messages,
            tools=TOOLS,
            tool_choice="auto",
            max_completion_tokens=creds["max_tokens"],
            temperature=creds["temperature"],
        )
        if response.usage:
            total_tokens += response.usage.total_tokens

    # Extract final text response
    final_content = response.choices[0].message.content or ""

    # Save assistant response
    assistant_msg_out = await _save_message(
        db, tenant_id, user_id, session_id, "assistant", final_content,
        context_type=context_type, context_id=context_id,
        token_count=total_tokens,
    )

    await db.commit()

    return {
        "session_id": session_id,
        "user_message": user_msg,
        "assistant_message": assistant_msg_out,
    }